The NC State Veterinary Health Complex (VHC) is here to partner with you and provide the best possible care to your patients and clients. We appreciate your support and the role you have played in making this college one of the leading programs in the country. We invite you to use our resources to help you meet the growing demands of your clients and your practice. All services at the VHC are provided by a team of expert faculty clinicians (board-certified in their discipline), veterinary students, residents and interns.
Consults and referrals can be requested online, by phone or by fax. These are picked up during normal business hours Monday through Friday from 8am to 5pm. If you have a patient who needs to be seen after hours, please contact our Small Animal Emergency Service at 919-513-6911 or our Large Animal Emergency Service at 919-513-6630 for assistance.
- General Online Non-Emergency Referral
- Behavior Online Referral
- Cardiology Online Non-Emergency Referral Request
- Equine Online Non-Emergency Referral Request
- Oncology-Medical Oncology Online Non-Emergency Referral Request
- Oncology-Radiation Oncology Online Non-Emergency Referral Request
- Nutrition Online Non-Emergency Referral Request
- Rehabilitation Online Non-Emergency Referral Request
- Patient Referral Form to submit by fax
A consultation is a service provided to veterinarians who are seeking advice or an opinion regarding the evaluation and/or management of a specific problem. We make every attempt to fulfill consultation requests within 24 hours or the next business day. Most specialty services do not provide a written consultation and we do not charge for the consult.
How are patient images submitted to the VHC?
Hardcopy radiographs or digital images on a CD or other solid media can be sent with the patient at the time of referral. Hardcopy images are typically returned to the clinic via USPS. CDs are not returned to the owner or clinic unless otherwise requested.
Ideally, digital images should be sent electronically directly to the VHC using a standard ‘DICOM connection’. The emailing of images is to be avoided where possible as this necessitates considerable image compression resulting in a loss of image quality. The DICOM address for images accompanying a patient being referred to the VHC is:
Application Entity (AE) Title = NCSU
Internet Protocol (IP) address = 220.127.116.11
Port = 104
If you are unable to configure a workstation within your hospital to send images via a DICOM connection to a destination outside your hospital, you should contact your workstation vendor or IT engineer for assistance. Almost all popular workstations have this functionality and once the setup screen is accessed, adding a remote destination is usually relatively straight forward. The workstation must be able to access the internet. Sometimes firewall modifications are necessary.
Once you have submitted images, you should email either Radiology,(firstname.lastname@example.org), or the service to which you are referring the patient. Contact details for the various clinical services are available here. If you do not contact us in some way, either by telephone or email, we will not know the images have been sent nor will we be able to identify them on our server. When emailing notification that you have sent images to our server, please include the following information:
- Clinic name and phone number
- Patient name and owner last name
- VHC service to which you are referring
- Approximate date of appointment
- Your entry in the Patient ID field or date the images were acquired
If it is necessary to email images, please email images directly to the service to which you are referring. For after-hours emergency patients being seen by the Small Animal Emergency Service, contact the service directly, (919-513-6911), to ensure they are aware images are available for review. This will minimize the need for repeat imaging on presentation.
Imaging studies being submitted solely for radiographic interpretation should be submitted via the Teleradiology Service. This service provides veterinarians with online radiographic interpretations by ACVR board certified radiologists.
Why are radiographs and laboratory tests often repeated following admission to the VHC?
Every effort is made not to repeat diagnostic testing. Ideally, we would only perform diagnostic tests that complement your previous evaluation. However, patients are often referred to NCSU with undiagnosed or progressive conditions making repeat diagnostic imaging and laboratory testing necessary to better understand the disease process and progression. Also, repeat diagnostic testing is often helpful to monitor response to therapy. Additional tests may be performed at the time of admission or throughout the patient’s hospitalization. Clients prepared in advance seldom have concerns about additional tests.
- Patient Hospitalization & Discharge Once your patient has been hospitalized, you will receive updates from a member of the patient’s care team, which includes a senior faculty clinician, an intern or resident and a 4th year student.At the time of discharge from the hospital, we will provide you with a written summary and work with you on a follow-up plan for continuity of care. The summary will be faxed to you on the day your patient leaves the hospital.
- What fees can my client expect to pay for services at the VHC? Even though the VHC is partially supported by the state of North Carolina, the Hospital is responsible for paying operating costs through fees charged for services. Total costs are generally comparable to other specialty practices, although complex problems requiring more extensive workups may exceed these costs. If your animal must be hospitalized, an estimate of the anticipated cost of treatment will be provided to you. A deposit equal to the low end of the estimate is required at the time of admission to the hospital. Full payment is expected at the time of discharge. We accept payment by cash, check, credit card (Visa, MasterCard, American Express or Discover Card), or Care Credit.
- Who provides the services to my clients at the VHC? All services at the VHC are provided by a team of expert faculty clinicians (board-certified in their discipline), veterinary students, residents and interns. As a teaching facility, involvement of students and doctors in training is mandatory. We believe that a team approach to health care delivery outweighs some of the perceived inconveniences. Also, cross-disciplinary teams of internal consulting specialists enhance the quality of expertise and medical care.What should I do if I have not been promptly contacted following a referral?Our intent is to always provide you with a case summary on the day of discharge. If you do encounter a problem with communications, please call the referred specialty service.
Dr. Michael Davidson, Associate Dean and Director of Veterinary Medical Services at 919.513.6211 or email email@example.com
Jim Brawley, Hospital Administrator, 919.513.6687 or email firstname.lastname@example.org