Pet Owners

Cocker
When advanced medical expertise and care is needed, you want the best. At the NC State Veterinary Health Complex at the College of Veterinary Medicine, your pet will benefit from the cutting-edge knowledge and technology that you would expect from NC State University. They will be cared for by a medical staff that has been handpicked for their patient-centered approach and genuine compassion.

I was very impressed and will not hesitate to come back here if need be. ~ Shea R.
Our experienced specialists work with you, and with your primary care veterinarian, to tailor the diagnostic and treatment plan to your pet’s individual needs, and to your unique situation and wishes. We understand what you’re going through, because we’ve been there. We do our very best to make this experience as smooth as possible.

We are different from other veterinary hospitals in that we are teaching driven and university-affiliated. We are proud to combine the most advanced, academic-level medical practice with a service-oriented and efficient practice model. What’s more, as a client at the VHC, you can feel good about the fact that all net revenue goes to support education and discovery at one of the nation’s leading colleges of veterinary medicine. We help not only the pets we treat here, but pets everywhere who benefit from the medical innovation and veterinary education that NC State University provides.

Client Information:

What You Can Expect From Us

Making decisions about treatment options can be overwhelming. It is our goal to make your experience with the VHC as positive as possible. During your visit you should expect:
    • Excellent Patient Care: Your pet will receive excellent patient care and you will receive excellent client education in regards to the medical status of your pet so that you understand the diagnostic and therapeutic options. Unfortunately, medicine is not an exact science and sometimes the reason for the illness of your pet can not always be determined. You can rest assured that the clinicians and staff have your pet’s best interest at heart and are doing everything possible for a positive outcome.
    • Longer, In-Depth Visit: Your experience may take longer than in other settings because we are a teaching facility providing education to students, interns and residents. In contrast to a general veterinary practice, the VHC is a large hospital, with many departments that provide high quality care in their specific area. If your pet needs input from a number of areas during their visit, this will lengthen the time needed.
    • Estimate of Costs: You will receive an initial estimate of the cost for services. Because it is not always possible to predict what diagnostics or treatments might be needed as your pets’ care progresses, if there are significant changes that alter our estimate, this will be discussed and an updated estimate will be provided. Read our Financial Policy for more information.
    • Options for Visitation: We know how important family support is to the healing of our patients. If you feel that visiting your pet while they are in the VHC will be a benefit to them, please discuss this with the clinicians in charge of your pets’ care.
    • Accurate Billing: We will make every attempt to provide you with a complete bill at the time of discharge. However, because we are a very complex organization, some fees may not make it to your account prior to discharge. This may result in you getting a bill in the mail. On your checkout invoice, there will be a statement that reads “This may not be a final bill.”

What We Ask of You

Dog
  • Provide Accurate Patient History: Please provide the clinicians with all relevant information including medical history and current signs of disease so that an effective diagnostic and treatment plan can be developed.
  • Make Informed Decisions: Please ask questions regarding the treatment plan and associated cost so that you are informed when you make a decision regarding the medical care of your pet.
  • Involve Your Primary Veterinarian: Please allow us to contact your primary care veterinarian so that we are able to share with them the medical status of your pet so that they can facilitate on-going care of your pet.
  • Understand the Discharge Summary: Please follow the treatment plan that is provided to you at discharge to insure your pet’s recovery is maximized. If you feel you can’t do what is asked, please discuss this with the clinicians in charge of your case. If you feel the home care plan is not working, please contact the SPECIALTY SERVICE.
  • Express Concerns: If you have concerns regarding patient care, communication, or cost of treatment, please request a conversation with the senior clinician on your case.
  • Follow our Billing Policies: Please comply with our financial policy. We will provide you with an estimate for services to be rendered, will ask you to leave a deposit equal to the lowest expected cost, and will ask that you pay your bill at the time of discharge.
  • Provide Feedback: Please fill out a client satisfaction survey online so you can provide us with feedback that helps us in determining how well we are meeting your needs.

Frequently Asked Questions

  • Why does everything seem to take so long?
    The VHC is a tertiary care teaching facility that has some of the most respected clinicians overseeing patient care. However, because we are a teaching facility, time is spent teaching our students, interns and residents the art of veterinary medicine which sometimes slows the process as compared to a private practice.
  • You are State facility so why are your fees so high?
    The VHC does receive some State support in the form of salaries for some of the clinicians and staff, but the majority of the operating costs of the hospital must be covered by client fees. The VHC’s approach to setting fees is to make sure that we cover our costs. Having the medical technology we possess enables us to treat pets with advanced medical options. However, the equipment is expensive and thus this is reflected in our fees.
  • How come I am not able to see the same clinician every time I come to a specific specialty service?
    As we have described, the mission of the CVM is patient care, education, and research and so the senior faculty members not only work in the clinic but they also participate in classroom teaching along with work on their research programs. Thus, when they are not on clinics they are advancing the training of veterinary students by teaching or advancing the field of veterinary medicine through research. Similarly, the clinicians in training have periods of time away from their primary specialty service to receive training in other specialty services as well as to participate in research projects.
  • Will students be working on my pet?
    Students will be involved in your pets care, but will always be closely supervised by the clinicians on the Service. The extent of involvement will depend on the skills of the individual student and the complexity of the task. Most Services will also have interns and residents learning the skills of their specialty area. These clinicians are supervised by the senior clinician, who is ultimately responsible for your pets care.

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Address:

NCSU Veterinary Health Complex
1052 William Moore Dr.
Raleigh, NC 27607
VHCClientFeedback@ncsu.edu